Pooja R.

About Pooja R.

With 9+ years steering digital product innovation, I transform business challenges into customer-winning solutions across multiple industries. I blend strategic vision with hands-on execution to deliver products that users love and businesses value.As Digital Product Owner at Photon, I\'ve led strategic roadmap execution for Fortune 500 clients including Frontier Communications (earning a Client Appreciation Award), Citibank, Fiserv, and ExxonMobil. My approach combines customer empathy, data-driven decision making, and technical insight to create features that drive measurable business results.MIT-certified in AI, Machine Learning, and Data Visualization, and a Certified Scrum Product Owner (CSPO), I\'m continuously expanding my toolkit to stay ahead of digital trends. I\'m passionate about creating technology that makes a genuine difference in people\'s lives.I thrive in collaborative environments—orchestrating developers, designers, and stakeholders toward shared product visions. My expertise spans product strategy, design thinking, agile methodologies, and stakeholder management across global teams.

Experience

1. Digital Product Owner

   Photon

   Jun 2022 — Present · New York, NY, US

   Frontier Communications1)Drove strategic evolution of Frontier\'s customer-facing website for Residential clients, prioritizing enhancements through data-backed user insights and feedback patterns2)Crafted and executed strategic roadmap to achieve seamless feature alignment between web and mobile platforms, enhancing overall digital ecosystem coherence3)Facilitated cross-departmental collaboration by translating complex technical concepts for diverse stakeholders, ensuring consistent product vision deliveryCitibank1)Transformed the In View app experience for High Net Worth clients across NAM/LATAM, delivering 25% engagement growth through targeted feature development2)Surpassed new user acquisition benchmarks by identifying and addressing critical conversion barriers in the client onboarding journey3)Established proactive issue management protocols that significantly reduced P1/P2 resolution timeframes while maintaining strict financial compliance standards4)Delivered strategic intelligence to executive leadership through comprehensive bi-weekly performance analytics, enabling informed decision-makingBaker and Taylor US1)Led end-to-end product development for Axis 360/KidZone platforms, synchronizing engineering and design resources to deliver cohesive educational technology solutions2)Navigated complex stakeholder requirements across legal, marketing and business units to streamline e-library implementation while maintaining the Boundless App and web platform vision3)Engineered remarkable app rating improvement from 2.8 to 4.2 stars through systematic feature refinement and strategic go-to-market execution

Education

• Hofstra University

  Master of Business Administration (M.B.A.), Business, Management, Marketing, and Related Support Services

  2014 — 2016

• St. Francis College for Women

  Bachelor of Commerce (B.Com.), Accounting and Business/Management

  2010 — 2013

Skills

• Social Media
• Marketing
• Microsoft Excel
• Marketing Strategy
• Powerpoint
• Leadership
• Market Research
• Microsoft Office
• Digital Marketing
• Management
• International Business
• SEO
• Marketing Communications
• Team Management
• Market Analysis
• Brand Management
• Analysis
• Photoshop
• Social Media Marketing
• Google Adwords
• Comscore
• Nielsen
• Advertising
• Facebook
• Public Relations
• Microsoft Word
• Public Speaking
• R
• Gephi
• Social Network Analysis
• Facebook Marketing
• Google Analytics
• Social Networking
• Brand Development
• Strategy
• Event Planning
• Research
• Search Engine Optimization (SEO)