Pooja Goswami
Wellness Operations Head/Guest Delight Excellence
- Role
- Health & Wellness Head at Taj Hotels
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Pooja Goswami
As Health & Wellness Head at Taj Hotels since January 2023, I specialize in designing…
Experience
Health & Wellness Head
Jan 2023 — Present · Delhi NCR, IN
Dedicated to developing innovative wellness solutions and advancing overall experience strategies- Design and execute personalized wellness programs, including fitness, mental health, emotional well-being, and stress management initiatives- Evaluate and update wellness programs to align with industry trends and needs- Organize workshops, health related challenges to promote participation- Advocate for healthy workplace culture and integrate well-being into organization policies- Oversee daily activities, ensuring a seamless and luxurious guest experience- Recruit, train, and manage staff. Assign responsibilities and foster positive and energetic team environment - Conduct performance evaluations and ensure staff meets service standards- Monitor guest feedback and implement service improvements- Develop and manage department’s budget, maximizing revenue and controlling costs- Track key performance metrics, including sales, bookings, and guest retention- Collaborate with marketing team to promote services through different online and offline modes- Ensure compliance with health, safety, and sanitation regulations- Coordinate with vendors, entertainers, and local businesses for smooth execution - Plan, co-ordinate and execute engaging recreational programs tailored to cater different age groups, interests, and abilities - Monitor participation levels and adapt programs based on feedback- Develop pricing strategies for premium experiences- Conduct risk assessments and implement necessary precautions
Education
Hemwati Nandan Bahuguna Garhwal University
Bachelor's degree
2002 — 2005
Annamalai University
Master of Business Administration - MBA
2005 — 2007
Skills
- Customer Service
- Training
- Pre-Opening
- Micros
- Sales
- Ayurvedic Products
- Front Office
- Team Building
- Management
- Spa
- Hospitality
- Guest Relations
- Spa Management
- Strategy
- Hotel Management
- Marketing
- Hotels
- Revenue Analysis
- Hospitality Industry
- Business Development
- Hotel Sales
- Hospitality Management
- Resorts
- Spa Operations
- Soft Skills Development
- Soft Skills
- Marketing Strategy
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