Pooja Grover
Employment Specialist @Options Community Services (OCS)
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WORK HISTORY
Employment Specialist @Options Community Services (OCS)
Surrey, BC, CA
Provide HR support to 300+ clients and internal operations, supervising 2 administrative assistants, across 3 locations- Performance Management: Designed and implemented performance coaching frameworks for clients and support staff, contributing to a 95% goal-setting completion rate within the first 30 days- Employee Relations: Provided expert guidance on sensitive client and team situations, including conflict resolution, communication breakdowns, and accommodations, resulting in enhanced trust, engagement, and retention- Organizational Design: Conducted needs assessments and implemented 4 organizational redesigns for optimized service delivery, directly impacting 100+ clients and internal stakeholders- Talent Management: Developed and executed tailored job readiness and placement strategies, reducing time-to-fill by 40% and boosting successful placement outcomes by 30%. Supported internal capacity building through targeted coaching and skill development plans- Data Analytics: Monitored and evaluated key metrics related to program performance, engagement, and client outcomes. Used insights to recalibrate HR support strategies, resulting in a 20% reduction in administrative tasks and a 5% year-over-year increase in client satisfaction- HR Process Improvement: Streamlined onboarding, HRIS, and offboarding workflows by introducing standardized templates, improving data quality, and consistency. Developed and delivered training for staff on updated systems and processes, increasing efficiency and reducing manual errors by 30%- Stakeholder Collaboration: Partnered with cross-functional internal teams and external employers to align workforce planning with labor market trends, enhancing hiring success and client career mobility by 35%.
EDUCATION
M S Ramaiah Institute of Management
MBA, Post Graduate Diploma in Business Management , Business Administration, Management and Operations
Simon Fraser University
CPHR Accredited, HRM Program, Human Resources Management
ABOUT POOJA GROVER
I am a results-driven HR Professional with over 10 years of experience transforming…
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