Pooja Chaudhary

About Pooja Chaudhary

Across geographies professional experience with success of over 22years in Project Management, Operational Risk and Vendor Management,Product Development for Credit Cards, Charge Cards and Prepaid Cards.Well-rounded complete understanding of card business with excellent organization skills, proven track record of driving results and delivering high quality work in Governance, Controls & Risk, Projects Management, New Product Development and various Operations functions (Prepaid Services, Consumer Cards Services, Fraud Services, Merchant Services and Telephone Servicing)Specialties: Governance & Control Project Management Operational Risk New Product Development Set up/Manage Processes/Operations Client/Partnership ManagementHarvard Certification in Leadership Excellence, Executive Program in Product and Marketing from IIM, Lucknow and PG Diploma in Business ManagementManaging large cross functional team from various geographies leading to launch of new products and processes. Instrumental in launching Prepaid products (Closed loop, Open loop, Mwallet, Digital cards) as a product line for India, Japan and China.Experience in relationship management, managing partners from association to integration.Developing product blueprints with pricing, benefits, functionalities and a comprehensive servicing experience.Experience in managing partner relationships and marquis events for Platinum Cards and manage the By Invitation Only platform for American Express.Global exposure and ability to work across diverse cultures: US, Europe, South East Asia, India, Japan, ChinaConsistently considers end to end processes, including operational and financial risks as well as impacts on all constituents (card members, shareholders and employees) when identifying and assessing viable solutions; ensures appropriate mitigation controls are included in proposed processes.

Experience

1. Vice President, Prepaid Services, American Express

   American Express

   Sep 2024 — Present · Gurugram, IN

   Leading and developing a global team, driving key initiatives across operations, strategy, finance, and control management- End-to-end P&L for the prepaid business, overseeing treasury investments, financial performance, and risk management- Optimizing business processes and enhances customer experience while ensuring compliance with regulatory standards- Overseeing governance frameworks, operational risk management, and regulatory reporting to ensure adherence to internal and external compliance requirements, mitigating risks, and safeguarding business integrity- Driving the development and execution of strategic initiatives to foster growth and operational excellence- Focus on building strong teams and fostering a collaborative, innovative work culture to support sustainable business success.

Education

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  MBA, Finance / Marketing

  2006 — 2008

• Delhi Institute of Pharmaceutical Sciences and Research (DIPSAR)

  B Pharma, Pharmacy

  1993 — 1997

• Indian Institute of Management, Lucknow

  Executive Program in Product and Marketing, Strategy and Project execution

  2012 — 2013

Skills

• Credit Cards
• Product Management
• Crm
• Strategy
• E-Commerce
• Banking
• Team Management
• Product Development
• Analysis
• Relationship Management
• Cross-Functional Team Leadership
• Management
• Payments
• Cards
• Marketing
• New Business Development
• Analytics
• Business Strategy
• Business Analysis
• Pricing
• Debit Cards
• Leadership
• Program Management
• Mis
• Business Development
• Project Management
• Vendor Management
• Portfolio Management