Pooja Bisht

SaaS | Digital Adoption | Customer Success

Role: Senior Customer Success Manager at Whatfix
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

Experience

Senior Customer Success Manager
Whatfix
Jan 2025 — Present

Education

Dr Akhilesh Das Gupta Institute of Professional Studies
Engineer’s Degree, Computer Science
2007 — 2011
Birla Institute of Technology and Science, Pilani
Master of Business Administration (M.B.A.)
2014 — 2016

Skills

Management
Data Analysis
Sql
Employer Branding
Javascript
C++
Business Analysis
C
Microsoft Office
Leadership
Sql Pl
Team Management
Microsoft Sql Server
Pl/Sql
Java
Microsoft Excel
Core Java
Html

Contact information

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Current company

Whatfix

Software Development · 1.1K employees · Founded 2013 · San Jose, California, United States

Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It helps organizations close the adoption gap by enabling users to use software effectively in the flow of work, while providing visibility into where users struggle. Whatfix delivers a unified platform that combines in-app guidance (DAP), hands-on simulation training in a risk-free environment (Mirror), and adoption analytics (Product Analytics) to create a continuous adoption loop. Powered by ScreenSense engine, the platform understands user context and intent to deliver real-time guidance, personalized training, and actionable insights. With this approach, enterprises can accelerate time-to-proficiency, standardize workflow execution, improve data accuracy, reduce support tickets, and maximize the ROI of their digital investments across complex enterprise applications.

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Experience

Senior Customer Success Manager

Education

Dr Akhilesh Das Gupta Institute of Professional Studies

Birla Institute of Technology and Science, Pilani

Skills

Find verified contacts for anyone on LinkedIn