Poojaa Sharma
Customer Service @Uline
Oakville, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Nov 2020 — Present
Customer Service @Uline
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Milton, ON, CA
EDUCATION
1990 — 1993
Delhi University
Bachelor of Commerce (B.Com.), Commerce
1987 — 1990
Kendriya Vidyalaya
Physics
SKILLS
Vendor ManagementCrmEmployee RelationsCall CenterTeam ManagementBpoCustomer ExperienceOutsourcingStrategyStrategic PlanningCustomer SatisfactionCustomer ServiceProcess ImprovementManagementSix SigmaCustomer Relationship Management (Crm)TelecommunicationsCall CentersPerformance ManagementErpOperations ManagementOrganizational DevelopmentService DeliveryBusiness AnalysisBusiness Process Outsourcing (Bpo)Team BuildingCustomer RetentionTeam Leadership
ABOUT POOJAA SHARMA
Have been a part of some reputed organizations across the globe.(Virgin Mobile, Tata Group, Lufthansa, Citi Bank, ICICI Group) • Have delivered as per international service standards and been a part of setting up and delivering as per global standards in India. • I pride myself as an extremely people oriented Team Manager, relationship building and client satisfaction. • Have served customers across industries and products and delivered service levels beyond expectations.
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