Pooja Vishwakarma
Technical Support Engineer at Microsoft
- Role
- Technical Support Engineer at Microsoft
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Pooja Vishwakarma
Transforming ideas into interactive digital experiences is my passion. As a Web Developer, I am specialized in frontend and full-stack development, working with React.js, JavaScript, HTML5, and CSS to create visually appealing and high-performing applications.My journey in technology started with a BBA-CA (Bachelor’s in Computer Applications), where I built a solid programming foundation. Over time, my curiosity led me to explore cutting-edge web technologies, cloud computing, and version control, enabling me to contribute to a diverse range of projects, including:\" Resume Builder – A dynamic React.js-based tool that helps users create professional resumes effortlessly. SpeakSpark – A real-time communication platform inspired by Cambly, integrating interactive learning tools. MasterWebDevelopment.com – My personal blog where I share insights, tutorials, and industry updates to help aspiring developers grow. Technical Expertise Frontend: React.js, JavaScript (ES6+), HTML5, CSS Backend: Node.js Databases: MySQL Tools & Version Control: Git, GitHub, Microsoft SQL Server (SSMS), BMC Helix, Dynatrace, Splunk Cloud & Hosting: AWS (Basic) Achievements & Work ExperienceAssociate Technical & Business Operation Analyst at AmdocsRecognized as Star Performer (April – June)Received client appreciation from 3UK (Amdocs)Played a key role in Venus Account Transition, handling Dynatrace, BMC, Splunk, CEM, and MYCOM applicationsSuccessfully contributed to multiple project handovers.Took ownership of ESIM Application, leading documentation, knowledge transfer, and monitoring Certifications & Continuous LearningCloud Computing, Python Programming, Unix & Shell ScriptingMicrosoft SQL Server (SSMS), AI Development, Microsoft ExcelCertification of Recognition for Technical Excellence Let\'s Connect! Blog: masterwebdevelopment.com Gmail: p••••••••@gmail.com
Experience
Technical Support Engineer
Mar 2026 — Present
Provide technical support to customers by diagnosing and resolving complex issues across Microsoft technologies• Troubleshoot application, system, and cloud-related problems with a structured and analytical approach• Collaborate with engineering and product teams to resolve critical issues and improve service reliability• Ensure high customer satisfaction by delivering timely and effective solutions• Continuously learn and build expertise in cloud platforms, tools, and enterprise systems
Education
Chanakya Education Societys Indira College of Commerce & Science, Pune
BBA(CA) - Bachelor of Business Administration (Computer Application), Computer Science
Jai Hind High School and Jr College
Higher Secondary Education, PCMB
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