Pooja Verma
Representative, Operations
- Role
- Representative at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Pooja Verma
I am a results-driven B.Sc. Agriculture graduate dedicated to sustainable farming practices and crop innovation. With a strong foundation in Agronomy, Soil Science, and Plant Protection, I excel in field research, data analysis, and developing strategies to optimize yield and resource efficiency.A results-driven corporate leader in the Business Process Outsourcing (BPO) industry, committed to transforming service delivery into a competitive advantage.My experience includes practical work in experimental farms and involvement in student organizations focused on agri-tech and community extension. I am actively seeking an entry-level role in Agribusiness Management, Crop Consulting, or Agricultural Research where I can apply my technical knowledge and passion to contribute to food security and industry advancement.
Experience
Representative
Dec 2025 — Present · Gurugram, IN
Managed high-volume customer service operations, providing premium, multi-channel support (voice and digital) to US-based and international clients. •Successfully resolved complex billing, technical, and service issues with sensitivity to global customer needs and cultural differences. •Expertly utilized sophisticated CRM systems to document all case activities and ensure strict adherence to international data privacy regulations. •Contributed to a positive global Customer Experience through consistent professional communication and commitment to fanatical customer service standards. Mentored new hires on product knowledge and international service protocols.
Education
Lovely Professional University (LPU)
Bachelor's degree, Agriculture, Agriculture Operations, and Related Sciences
2021 — 2024
Gyan Ganga Educational Academy
High School Diploma
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