Pooja Thakur
Training & Operations | Aviation Education | Leadership | Career Acceleration | CX Driven
- Role
- Lead Instructor at AIONOS
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Pooja Thakur
Highly skilled and experienced in aviation operations and management. Expert in designing and delivering effective training programs for Inflight and Ground Crew, Crew Resource Management (CRM), World Tracer Desktop (WTD), and Customer Experience (CX) on Salesforce portals. Demonstrates in-depth knowledge of aviation procedures, regulatory standards, and industry best practices. Proven ability to enhance team performance, ensure compliance, and drive operational excellence. Recognized for strong leadership, a collaborative training style, and the ability to create engaging, results-oriented learning environments. Adept at tailoring training strategies to diverse audiences, supporting employee development while aligning with organizational objectives.
Experience
Lead Instructor
Oct 2025 — Present
Managed training programs for 9 LOBs within loyalty program for leading domestic airline service provider, ensuring effective knowledge transfer and skill development. Developed strategies to enhance member loyalty, resulting in improved member engagement and satisfaction. Utilized tools like Salesforce, Avaya, Genesis, Amadeus, and World Tracer desktop to streamline training processes and support operational efficiency.
Education
Aptech
Diploma in Airport Management & Customer Service
Barkatullah University Institute of technology Bhopal
Bachelor of Commerce
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