Pooja Suman

About Pooja Suman

Transitions are more than moving from Point A to Point B.They are about protecting business continuity today—while building resilience for tomorrow.A Service, Transition & Project Management leader with 15+ years of experience delivering audit-ready, zero-disruption transitions and operational excellence across complex, multi-market IT landscapes.I bring a unique blend of technical oversight and strategic foresight to every initiative. Whether optimizing back-office operations or managing large-scale IT ecosystems across regions, my focus remains the same: seamless execution with no compromise on quality, stability, or compliance.I specialize in owning initiatives from design through steady-state operations, with accountability for scope, schedule, risks, dependencies, governance, and financial outcomes. I ensure programs don’t just go live—but land safely, compliantly, and sustainably.I have led end-to-end transition and delivery governance (ATP/ ATD/ ATO), aligning Service Operations, Information & Digital Technology leaders, Business Analysts, Risk & Controls, Project Managers, Architects, and multi-vendor partners into a one-team delivery model. I am known for translating technical, regulatory, and cost complexity into clear decision frameworks that help senior leaders move forward with confidence.These capabilities have delivered measurable outcomes, including ~$600K annual savings,~$3M projected savings, accelerated transitions delivered ahead of plan, and multiple zero-additional-controls go-lives preserving license-to-operate.What differentiates me is my engaging and resilient leadership style. I lead with foresight, structure, & empathy—navigating ambiguity, de-escalating high-pressure situations, and coaching teams to operate independently and confidently. I am meticulous in execution, yet pragmatic in decision-making, with a strong bias for simplification and continuous improvement.I value work-life balance, lead with calm focus, and create positive, high-trust environments where people and performance thrive.I am driven by opportunities to own service delivery, transitions, and project execution at scale, partner with leadership, and build stable, future-ready IT services.I also love Yoga, Health & Fitness, Travel, Fashion & spend time with family & friends. Core strengths:Service Management | Service Delivery | Transition Management | Project & Program Execution | Operational Readiness | Stakeholder Management | IT Operations (ITIL)| Risk & Controls | Cost Optimization | Multi-market Delivery | Collaboration

Experience

1. Operations Lead - Information & Digital Technology

   Shell

   Oct 2022 — Present · Bengaluru, IN

Education

• BPUT

  Bachelor's Degree

Skills

• Sap Bi
• Data Modeling
• Master Data Management
• Qlikview
• Sap Spm
• Entrepreneurship
• Sap Netweaver
• Business Intelligence
• Business Objects
• Abap
• Nutritional Counseling
• Skin Care & Beauty Counseling
• Business Object
• Requirements Analysis
• Software Development Life Cycle (Sdlc)
• Sap Mdm
• Integration
• Solution Architecture
• Resource Management
• Human Resource Development
• Sap