Pooja Singh
Experienced Operations Professional | Expertise in Process Management & Fraud Mitigation | Proven Track Record in Enhancing Efficiency
- Role
- Process Associate at Genpact
- Location
- Varanasi, IN
- LinkedIn followers
- 500 followers
About Pooja Singh
Versatile and results-driven operations professional with over 4+ years of experience in…
Experience
Process Associate
Jul 2023 — Present · IN
Review and process chargeback claims.Analyze transaction details for chargeback validity.Prepare and submit rebuttals or evidence for disputes.Investigate suspected fraudulent transactions.Collaborate with teams and partners for information gathering.Implement preventive measures for fraud mitigation.Communicate with customers about chargeback status.Maintain high-level customer service.Keep detailed records of chargeback and fraud cases.Prepare reports on trends and outcomes.Ensure compliance with regulations and policies.Work with finance, legal, and customer service departments.Provide insights for process improvement.Stay updated on industry trends and regulatory changes.Participate in training sessions and workshops.Suggest process improvements and best practices.
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