Pooja Singh
Enhancing Banking Experiences
- Role
- Senior Associate at IGT Solutions
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Senior Associate
Jul 2024 — Present · Delhi, IN
Process ExpertiseActs as a go-to person for detailed knowledge of a specific process, product, or service.Maintains up-to-date understanding of procedures, client requirements, and systems.Training and SupportTrains new hires and supports existing team members.Assists in creating and updating training manuals and SOPs (Standard Operating Procedures).Quality AssuranceMonitors and audits processes to ensure accuracy and adherence to standards.Helps analyze quality reports and identifies areas of improvement.Client InteractionActs as a liaison between the operations team and the client for any technical or process-related clarifications.Participates in client calls and provides updates on performance or escalations.Process ImprovementSuggests improvements to enhance productivity, reduce errors, or streamline operations.Works with Quality and Operations teams on implementing these changes.Handling EscalationsTakes ownership of complex or escalated issues and provides resolution.Ensures timely communication and feedback on escalated cases.
Education
Delhi University
Bachelor of Commerce - BCom, Commerce
G. G. S. S.school Tilak Nagar New Delhi
12th
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