Pooja Singh
Business Process Lead @Tata Consultancy Services
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WORK HISTORY
Business Process Lead @Tata Consultancy Services
IN
Analyze current business processes to identify inefficiencies, redundancies, or areas for improvement.· Develop clear process maps and documentation to outline workflows, tasks, and responsibilities.· Implement changes to streamline workflows, reduce costs, and improve quality or service delivery.· Investigate process issues or bottlenecks and apply problem-solving techniques to address underlying causes.· Track process performance through KPIs, metrics, and benchmarks to ensure efficiency gains are sustained over time.· Support broader digital transformation efforts by aligning business processes with technology initiatives and improvements.· Ensure that business processes are aligned with enhancing customer satisfaction and delivering better service or product quality.
EDUCATION
Middle Earth Academy
Certified Learning & Development Manager, Learning & Development
Indian Institute of Management, Indore
Certificate Programme in Corporate and Public Leadership in a VUCA World, Leadership
Bangalore University
BBM, Accounting and Finance
Middle Earth Academy
Certified LMS Manager, Learning and Development
ABOUT POOJA SINGH
Learning architect, talent magnet, and knowledge whisperer\". Accomplished Business Process Lead and Learning Experience Design & Development Analyst with over a decade of experience driving organizational excellence through the design and optimization of business processes and innovative learning solutions. Expert in aligning business objectives with process improvement, project management, and instructional design strategies to enhance operational efficiency and workforce development. Adept at analyzing complex workflows, implementing data-driven solutions, and fostering cross-functional collaboration to achieve sustainable results. Proven track record in developing and delivering cutting-edge learning programs that improve employee performance, engagement, and retention. Known for leveraging a blend of agile methodologies, digital tools, and adult learning principles to create customized, impactful learning experiences. Strong communicator with the ability to lead teams, manage stakeholder expectations, and deliver continuous improvement in dynamic, fast-paced environments.
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