Pooja Aashvi Kashiwal Shrivas
CAP Associate -VCS at Amazon
- Role
- Cap Associate at Amazon
- Location
- Gwalior, MP, IN
- LinkedIn followers
- 500 followers
About Pooja Aashvi Kashiwal Shrivas
Customer-focused professional with 6+ years of experience in international voice processes and virtual customer support. Currently working as a Virtual Customer Service Representative at Amazon, supporting global customers via voice, chat, and email. Strong expertise in escalation handling, SLA & CSAT management, and quality-driven service delivery. Recognized globally with a Quality Champ Award for service excellence.
Experience
Cap Associate
Jun 2023 — Present · IN
Education
Jiwaji University
Bachelor of Commerce (B.Com.), commerce with computer application
2011 — 2014
Kendriya Vidyalaya
12, Commerce
2010 — 2011
Kendriya Vidyalaya
10, General Subjects
2008 — 2009
Prestige Institute of Management Gwalior
Master of Business Administration (MBA), Finance and Marketing
2014 — 2016
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