Pooja Shetty

About Pooja Shetty

As an Order Management Specialist at MANN+HUMMEL, I optimize the order lifecycle for enhanced customer satisfaction. I manage customer portals, create delivery notes, and validate price agreements. I proficiently monitor EDI orders, confirm order details, and handle manual entries and order exceptions. I also track customer deliveries, issue credit notes, and resolve price disputes, ensuring a seamless and efficient ordering process.In my previous role as a Procurement Buyer at Conduent, I created purchase orders, executed supplier selection, and managed over contracts with a 97% accuracy rate. I collaborated with suppliers for order fulfillment, responded to procurement inquiries, and ensured seamless stakeholder communication. I have strong skills in problem-solving, supplier negotiation, and procurement. I am dedicated to providing excellent support to our clients and stakeholders.

Experience

1. Customer Service Representative

   TE Connectivity

   May 2025 — Present · Bengaluru, IN

   Delivering exceptional customer experience through prompt, accurate, and professional support across the order-to-cash cycle. Acting as the primary point of contact for customers, managing inquiries, order processing, issue resolution, and order tracking. Collaborating closely with planning, logistics, sales, quality, and manufacturing teams to ensure timely delivery and clear communication. Driven by problem-solving, strong communication, and a results-oriented mindset to build long-term customer relationships and improve service processes.