Pooja Sharma
Pricing & Order Management Expert at British Telecom Global Services India Limited.
- Role
- Pricing and Ordering Expert at BT Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Pooja Sharma
Highly experienced Pricing and Order Management Specialist with a demonstrated history of…
Experience
Pricing and Ordering Expert
Aug 2022 — Present · Gurugram, IN
Executed complex pricing and order requests within defined SLAs, resulting in a 100% improvement in efficiency.• Collaborated with international teams for data accuracy and compliance.• Supported global process improvements, contributing to a 80% increase in overall productivity.• Accountable for end-to-end timely management for Customer Complex Service Requests according to contract specific T & Cs.• Manage pre-defined, complex, and contract bespoke service requests through the Service Request Management and Fulfilment process.• Keep customer informed throughout the Service Request Management and Fulfilment process and provide standard status reports.• Perform proactive jeopardy management and escalations to ensure adherence to customer SLA.• Identify customer requirements and liaise with other departments within BT and respective contracts or customer, also 3rd parties whenever necessary.• Assign tasks to relevant fulfilling teams for design, costing, delivery, etc. and ensure timely and quality completion of those tasks.
Education
H.N.B. Garhwal University
Master of Arts - MA
2011 — 2013
St. Joseph’s Convent School, Kotdwara
High School (ICSE)
H.N.B. Garhwal University
Bachelor's degree
2009 — 2012
IFBI NIIT
Diploma of Education
2013 — 2013
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