Pooja Rao

CS Operations at Amazon

Role
Sr Customer Support Specialist at ADP
Location
Pune, MH, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Sr Customer Support Specialist

    ADP

    Aug 2023 — Present · Pune, IN

    Key Responsibilities- Respond to customer inquiries and resolve issues in a timely and professional manner- ⁠Manage multiple customer interactions simultaneously, prioritizing tasks to meet productivity and quality standards- ⁠Provided technical support and troubleshooting for time and labor management systems- ⁠Collaborate with internal teams to resolve complex customer issues with timely follow ups- ⁠Gather customer feedback to identify areas of improvement.

Education

  • Kroot Memorial High School

    Maharashtra Borad, SSC

  • Savitribai Phule Pune University

    Bachelor of Commerce - BCom

    2018 — 2021

  • Sinhgad Institute Of Management

    HSC, Bachelor of Commerce

    2016 — 2018

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Pooja Rao — Sr Customer Support Specialist at ADP in Pune, MH, IN | Unifers