Pooja Raj
CRM & Sales Operations Professional | MBA (HR) | Process Optimization | Insurance Industry I Project Manager.
- Role
- Customer Relationship Management Manager at Sepl Infra
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Pooja Raj
Dynamic Sales & CRM Professional with 3+ years of experience in the insurance industry, driving channel sales and growth initiatives at Tata AIG General Insurance. I specialize in building scalable sales strategies while leveraging CRM systems to optimize customer journeys, improve lead conversion, and strengthen partner relationships across multiple distribution channels.In my current role, I actively manage and enhance CRM processes to ensure accurate data management, pipeline visibility, performance tracking, and actionable insights for sales teams and leadership. I collaborate closely with cross-functional teams to align CRM workflows with business goals, support targeted marketing campaigns, and enable data-driven decision-making that drives revenue growth and customer retention.With hands-on experience in sales planning, channel management, CRM reporting, customer segmentation, and process optimization, I focus on improving efficiency at every stage of the sales lifecycle. I take pride in turning data into strategy and relationships into long-term value.Backed by a strong academic foundation—MBA from Poornima University and BBA from Doon Business School—I bring a balanced perspective of business development, human resources, and customer relationship management. I am passionate about innovation, continuous improvement, and creating measurable impact for both the organization and its partners.Currently exploring new opportunities where I can combine sales leadership with CRM excellence to build high-performing teams, enhance customer experiences, and drive sustainable business growth.
Experience
Customer Relationship Management Manager
Aug 2025 — Present · Jaipur, IN
Education
Doon Business School
BBA, HR,Marketing
2017 — 2020
Sitamarhi Central School
10+, PCM
Poornima University
Master of Business Administration - MBA, HR & Marketing
Brillant public school
10+2, PCM
2015 — 2017
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