Pooja Payghan

About Pooja Payghan

I am an experienced Operations Team Lead with over 8 years of experience in leading large teams of 30+ members across the telecommunications and background verification (BGV) industries. My career has been defined by a strong commitment to operational excellence, customer satisfaction, and effective team and vendor management.In the telecommunications sector, I have managed end-to-end operations, streamlined workflows, and consistently driven quality and performance improvements. My experience extends to the BGV industry, where I played a crucial role in managing background verification processes, strict timelines, accuracy standards, and data privacy protocols. This role enhanced my ability to coordinate efficiently with internal teams, external vendors, to deliver reliable and timely verification outcomes.I am well-versed in operations management, customer service, vendor collaboration, and building high-performing teams. My leadership style is focused on accountability, continuous improvement, and maintaining a customer-first mindset. I approach every challenge with strategic thinking and a hands-on attitude.I’m always eager to connect with professionals who value integrity, performance, and innovation in operational and compliance-driven environments.

Experience

1. Associate Manager

   PayNearby

   Feb 2026 — Present · Mumbai, IN

Education

• Gujarat Technological University (GTU)

  Diploma of Education, Electrical, Electronic and Communications Engineering Technology/Technician

• Yashwantrao Chavan Maharashtra Open University (YCMOU), Nashik

  Bachelor of Science - BS, Chemistry