Pooja Passi
Business Data Analyst @Department of Treasury and Finance, Victoria
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WORK HISTORY
Business Data Analyst @Department of Treasury and Finance, Victoria
Melbourne, AU
Using Power BI for data mining and analyses of related data and transaction activities to ensure KPI\'s and quality standards are being met- Facilitate continuous improvement to services through improved data quality- Analyse vendor performance against their KPI\'s (based on their contracts)- Ensuring consistent data is reported by both outsourced providers and shared service providers - Identification of gaps, inconsistencies or non-compliance issues in data provided by service providers.
EDUCATION
RMIT University
2004 Graduate Diploma, information Systems
RMIT University
Masters, Information Systems
SKILLS
ABOUT POOJA PASSI
SUMMARYBusiness Analyst with deep expertise in Business Transformation, Governance of Vendor Contracts / KPI\'s and Customer Experience. Working for large corporates I have assisted businesses in various transformation activities, issue management and remediation, gap analysis and NPS surveys implementation. With experience in senior stakeholder management, organizational and multicultural environments, I bring this edge to help businesses achieve desired outcomes. Strengths:Facilities Management Revenue Assurance & Customer Experience methodologyExpert in Data analytics toolsAdaptive to ever changing fast paced environmentsAgile and Waterfall MethodologiesStakeholder Management and Vendor Engagement skillsContinuous Improvement - Process mapping and enhancementsProficient in Medallia (NPS survey Platform)Proficient in Corrigo (FM Tool)- Client basedCareer Aspirations-Continue to develop myself as a strong data analyst with Facilities Management as a focusGain industry experience as Salesforce administrator and CRM consultant
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