Pooja Pangtey

Experience

1. Senior Product Manager, Affluent Banking (Burgundy)

   Axis Bank

   Jun 2014 — Present

   Spearheaded the launch of Axis Bank\'s new Premium Banking Product and Services suite. Completely owned the product proposition. Worked on every customer touch point including IT and processes. Proposition & Product Enhancement • Spearheaded 20 Product teams & Vendors to design the best possible value proposition for Bank’s Affluent segment ensuring bank’s best rates, TATs, products & Charges for Burgundy • Took complete ownership of the Burgundy Launch: Product and process timelines, event and training • Facilitated all Merchant alliances and Luxury event partnerships • Pioneered the new Loyalty points based Service guarantee project for timeline breach customer requestsProcesses Development • Engineered the new processes for Prioritized Minimal TAT Image based account opening• Built a new Tab based Instant account opening process • Formulated a new prioritized Debit Card issuance process, enhanced the Debit Card PIN dispatch process• Overhauled the Welcome Kit Quality Control, Data flow tracking and RTO cases• Revamped the Not First Time Right application data tracking and curing for Burgundy applicationsCustomer Experience & Initiatives • End to end management of each customer touch point covering- Conceptualization, design and content of the new Burgundy Website- Launched and later Revamped the Early month on book Onboarding communication series - Supervised all Burgundy Collateral design, quality control, content development and inventory management• Spearheaded the entire Customer Auto Upmigration (to Burgundy from other segments) & Downmigration exercise Sales & Customer Support • Knowledge Management: Apart from conducting regular Product trainings, also introduced Template based Interactions; Proposition, Cross Sell & Benchmarking Pitch decks & Process notes for RMs & Branches • Created one go to internal portal for all the product/process information with real time RM Portfolio data

Education

• National Institute of Technology Surat

  B. Tech., Electronics Engineering

  2003 — 2007

• Indian Institute of Management, Lucknow

  Master of Business Administration (MBA)

  2009 — 2011

Skills

• Product Management
• Management Consulting
• Customer Engagement
• Team Management
• Analytics
• Business Strategy
• Strategy
• Market Analysis
• Market Research
• Business Development
• Payment Cards
• Business Analysis
• Portfolio Management
• Competitive Analysis
• Campaign Strategies
• Payment Industry
• Management