Pooja Naik
Chat Support Executive | Customer Experience | Digitide
- Role
- Customer Care Executive at Digitide
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
Experience
Customer Care Executive
Sep 2024 — Present
Tracked customer order statuses using various systema including CRM software. Consulted with customers regarding needs and addressed concerns. Recorded details of all inquiries, complaints, and comments. Provided detailed product and service information to customers, enhancing customer understanding and satisfaction. Maintained accurate records of customer interactions and transactions in CRM system. Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
Education
Government Polytechnic Nagpur
Master's Degree, Electrical and Electronics Engineering
Kavi Kulguru Institute of Technology and Science, Ramtek
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
Jivan Vikas Vidhyalaya Wcl,Umred
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
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