Pooja N

Experience

1. Customer Relationship Manager

   Swadeshi Group

   Apr 2024 — Present · Davangere, IN

   Managed end-to-end customer interactions for solar products, both in-person at the showroom and through follow-up calls, ensuring a seamless customer experience and high satisfaction.• Handled daily inbound and outbound calls to assist, educate, and convert leads into paying customers, contributing directly to monthly sales targets.• Prepared quotations and documentation for individual customers as well as government solar project tenders, aligning with compliance and pricing structures.• Collected, recorded, and maintained customer data, visit records, and follow-up remarks in Excel, ensuring accurate and up-to-date CRM tracking.• Collaborated with the digital marketing team to follow up on leads generated through social media ads and online campaigns.• Played an active role in social media marketing by learning and assisting with running paid ads on platforms like Facebook and Instagram.• Consistently achieved monthly sales targets, contributing to the growth of the company\'s retail and project-based business.• Delivered personalized service to showroom visitors, guiding them through product features, pricing, and installation processes.• Maintained strong post-sale relationships with clients, resulting in high customer retention and referrals.

Education

• Davangere University, Davangere

  Master's degree

• Davangere University, Davangere

  Bachelor's degree