Pooja Mishra
- Role
- Guest Relations Manager at Rudra Vilas
- Location
- Jaipur, IN
- LinkedIn followers
- 500 followers
About Pooja Mishra
Graduate with 1year Diploma in Air Hostess Academy and 9 years Experience in Hospitality…
Experience
Guest Relations Manager
Apr 2021 — Present
Welcome guests during check-in and giving a found farewell to guest while checkout.\\\\nHandling guest complaints and concerns in an efficient and timely manner.\\\\nOverseeing VIP guests, arrivals and departures.\\\\nCoordinating and multi-tasking job duties in a busy environment.\\\\nKeeping detailed information about the Hotel, city as well as the competition.\\\\nDetailed information regarding arrivals and room requirements.\\\\nKeep up to date information on daily room occupancy\\\\nProviding excellent customer service as per hotel standards.\\\\nGreeting guests as they enter and exit the hotel.\\\\nProviding information regarding the Hotel, town attractions, activities etc.\\\\nCheck on VIP reservations, complete their pre-registration formalities.\\\\nAllocate rooms to all arriving guests.\\\\nMaintain up-to date information on room rates, current promotions, offers and packages\\\\nMaintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.\\\\nCo-ordinate with housekeeping for clearing of rooms.\\\\nCollect Guest feedback during guest departure along with his likes and dislikes.\\\\nPerform basic cashier activities as and when required.\\\\nMaintain guest lockers for safe custody.\\\\nEnsure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.\\\\nGive proper and complete handover to the next shift\\\\nFollow the house rules and policies laid down by the management.\\\\nAdhere to strict staff grooming and hygiene standards.\\\\nguest service focused and a team player.\\\\nPositive attitude and outgoing personality\\\\nAbility to relate well to Hotel guests and employees.\\\\nProfessional in demeanour and presentation.\\\\nPersonable, enthusiastic, self-motivated and able to work independently.\\\\n\\\\nStrong interpersonal and organizational skills.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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