Pooja Mehara

Team Lead - Nka Customer Services Group @Hindustan Coca-Cola Beverages

Bengaluru, IN

E2E Supply chain operations for Ecommerce customer (Swiggy Instamart ) and QSR customer(Subway and Burger King) by managing inventory and aligning supplies within lead time of 7days and 3-4 days, respectively.Working with Customers & KAM team for collaborative sales forecast and customer service.KPI’s: Fill rates of 90%+ for Ecommerce and 96%+ fill rates for QSR customer.Ensuring inventory availability by timely internal stock movements for key SKUs at customerlevel.Improved customer fill rates for Ecommerce by 8% and QSR especially for subway by 12% byimproving on appointments and ensuring timely amendment issues to be resolved fromcustomers end at earliest and ensuring inventory availability for key SKUs.Work closely with internal and external team on timely unloading challenges.Proactively communicating on potential gaps and operational challenges.Fill rate reconciliation with customer on monthly basis.Ensuring last mile operation smoothly.

IMS UNISON UNIVERSITY

Bachelor of Business Administration - BBA

Army Public school dehradun

Intermediate

Army Public School lucknow

High School

Army Institute Of Management

Master of Business Administration - MBA