Pooja Master
Sql Support Analyst @Intelex Technologies ULC
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WORK HISTORY
Sql Support Analyst @Intelex Technologies ULC
Toronto, ON, CA
EDUCATION
CHARUSAT
Bachelor's Degree, Information Technology
Collège LaSalle, Montréal
Information Technology and programmer Analyst
ABOUT POOJA MASTER
I’m a dedicated and results-driven Technical Support Analyst with over 5 years of hands-on experience supporting critical healthcare applications at Ontario Health through Pathway Communications.My expertise spans application troubleshooting, cloud-based software deployments, EMR platforms like eClinicalWorks, and supporting Windows/Linux systems in highly secure environments. I have strong experience using BMC Remedy for incident, change, and problem management, and am comfortable working under pressure to maintain uptime and meet SLAs.Currently enhancing my skills through Azure Fundamentals (AZ-900) and ITIL v4 Foundation certifications to deepen my understanding of cloud infrastructure and service delivery best practices.I\'m passionate about delivering reliable, timely technical support in healthcare and enterprise environments, and I’m actively looking for new opportunities to contribute my skills to impactful teams in Toronto.Let’s connect if you\'re looking for someone who understands Ontario Health systems and can step in to support cloud, application, or EMR infrastructure from day one.
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