Pooja. M
Technology Analyst at Infosys
- Role
- Technology Analyst at Infosys
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Pooja. M
I am Immediate Joiner and *Experienced Production Support Engineer | 6+ years in Finacle Core Banking & Financial ApplicationsSkilled in Application & Production Support, with expertise in SQL/PLSQL, Linux/Unix, Shell Scripting, Java Application Support, API Testing (Postman/REST), and JMeter Load Testing.*Proficient in AWS (RDS, S3, EC2), DevOps, CI/CD, Jenkins, Kubernetes, Docker, and monitoring tools like Splunk, Datadog, Grafana, Kibana, Dynatrace, Apica.*Strong in Incident Management, Root Cause Analysis (RCA), Alerts Monitoring, Performance Tuning, Production Issue Resolution, and Release Validation.*Experienced in task tracking using Jira, documentation in Confluence, and collaborating with L1/L2/L3 teams to ensure seamless production operations and business continuity.*Known for automation, process improvement, proactive problem-solving, and timely issue resolution, delivering high-quality support in banking and financial domains
Experience
Technology Analyst
Apr 2022 — Present · Pune, IN
Manages L2/L3 Production & Application Support for banking and Finacle-based systems under GS client, ensuring high availability and SLA compliance.*Handles Incident / Problem / Change Management using JIRA & ServiceNow, performing Root Cause Analysis (RCA) and implementing permanent fixes.*Performs log analysis and issue debugging using Linux, SQL, Unix/Shell scripting, Splunk, Datadog, AWS CloudWatch to resolve P1/P2 tickets within SLA.*Automates health checks, monitoring alerts, EOD/BOD jobs, and data validation using Bash scripting and SQL procedures, improving operational efficiency.*Supports AWS infrastructure components (EC2, S3, IAM, Lambda triggers) and validates application deployments in UAT and Production.*Develops and supports banking REST APIs (ODFI, RDFI, Internal Transfer, Freeze Flow) and implements Idempotency / Exception Handling frameworks for secure & fault-tolerant transactions.*Conducts Performance and Load Testing using JMeter, optimizing API response and batch processing performance.*Collaborates with Development and DevOps teams for release management, rollback planning, and hotfix deployments.*Creates SOPs, Runbooks, KT Documents, and Knowledge Base content in Confluence, reducing repeat incidents and onboarding time
Education
Mumbai Educational Trust, MET League of Colleges
CDAC, PG-DAC
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