Pooja Kuyate

About Pooja Kuyate

Snr.BI Associate | 3+ years of experience Results-driven Business Intelligence…

Experience

1. Research Associate-business Intelligence

   NielsenIQ

   Oct 2022 — Present · Pune, IN

   1)Client Interaction-Engage with clients daily to enhance satisfaction and meet specific targets-Prioritize actions to achieve high client satisfaction.2)Relationship Development-Build effective relationships with client representatives for a collaborative work environment-Maintain open communication channels for understanding and cooperation.3)Reporting Responsibilities-Take ownership of reporting tasks, ensuring accuracy and relevance-Proactively address potential reporting issues, including maintenance and solution integration.4)Training Delivery-Conduct training sessions for clients on Nielsen tools, ensuring proficiency and effective utilization.5)Problem Solving-Troubleshoot and resolve client inquiries promptly to maintain seamless services-Address issues related to databases, software, coding, and critical aspects affecting deliverables.6)Continuous Learning-Expand knowledge of client business issues, needs, and industry trends for valuable insights.7)Team Collaboration-Collaborate with teams, including operations, off-shore partners, technology, and data science-Ensure effective communication and coordination between teams supporting clients.8)Service Level Monitoring-Monitor client inquiries\' progress against agreed service levels-Promptly escalate issues or challenges to maintain high service quality.9)Inter-Team Relations-Build and maintain strong relationships with other client support teams-Foster a collaborative culture with shared goals for enhanced overall service quality.10)Cross-Functional Collaboration-Work closely with Practice/Retail Analytic Consulting teams, Operations, and Data Science-Ensure alignment of work with client business issues for timely delivery and positive outcomes.11)Client Engagement-Establish and sustain strong relationships with clients, actively engaging to understand evolving needs and expectations.