Pooja Kumarri
Senior Analyst @ HCLTech | Windows Admin, Technical support, Application support
- Role
- Senior Analyst at HCLTech
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Pooja Kumarri
Possible rewritten summary:As a Senior Analyst at HCLTech, I provide remote technical support for various production problems, using tools such as LogMeIn Rescue and Windows Server. I have successfully resolved issues related to operating systems, network, and security for clients across different industries and geographies.
Experience
Senior Analyst
Feb 2023 — Present · Pune, IN
IT Operations System Administration: Proficient in IT operations, including Windows, SSO, Office 365,and troubleshooting On Mac and windows.• Application Support Administration: Experienced in application support and administration for O365,Cisco VPN, MDM (Airwatch, Intune, MDM), and multiple apps across the organization.• Asset Management Inventory Update: Improved asset tracking and inventory control, increasing accuracyof IT asset database by 95.Coordinated the safe disposal of redundant IT equipment, preventing data leakage risks.Performed daily health checks of IT Assets to ensure 100 availability for business operationsManaged software and hardware refresh cycles, ensuring 100 business continuity.• Issue Diagnosis Resolution: Diagnosed and resolved issues through targeted questioning and remote troubleshooting techniques.• Customer Feedback Reporting: Contributed to creating documentation, manuals, and gathered customerfeedback for product improvements.
Education
CHANDIGARH UNIVERSITY
Bachelor of computer application, Bca
2021 — 2023
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