Pooja Kumari
Assistant Program Manager- Post Sales Esclations
- Role
- Assistant Operations Manager - Post Sales Escalations at Spinny
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Pooja Kumari
Throughout my journey, I have honed my expertise in data management, reporting, documentation, and team handling. I excel in client interactions and possess a deep knowledge of various office administration software, including MS Office Excel, PowerPoint, and Access. As a quick learner and excellent problem solver, I thrive in high-pressure environments, both independently and as part of a team. My ability to develop new procedures and streamline workflows has consistently produced results that meet deadlines and exceed company goals.
Experience
Assistant Operations Manager - Post Sales Escalations
Aug 2025 — Present · Gurugram, IN
Operations and Customer Experience professional with expertise in escalation management, service delivery, and process improvement. Currently with Spinny (since Aug 2025), focusing on customer support operations, issue resolution, and enhancing satisfaction through structured processes.Skilled in stakeholder management, risk handling, and cross-functional collaboration, with a growing interest in KYC/AML and compliance frameworks. I bring a detail-oriented, solution-driven approach to every challenge, ensuring outcomes that balance customer trust and business objectives.
Education
Motilal Nehru College - University of Delhi
Bachelor of Arts - BA, Humanities/Humanistic Studies
2012 — 2015
Indira Gandhi National Open University
Master of Arts - MA, English Language and Literature/Letters
2015 — 2018
Kendriya Vidyalaya
undergraduate, Humanities/Humanistic Studies
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