Pooja Kolla
Business Systems Analyst | Healthcare Systems | ORMB Financial Application Developer | Data & Billing Analysis | Cross-Functional Collaboration | Requirements Gathering | SQL | Driving Accuracy & Operational Excellence
- Role
- Business System Analyst at CitiusTech
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Pooja Kolla
Hi, I’m Pooja Kolla, a Business Systems Analyst and ORMB Financial Application Developer with experience in healthcare technology, billing operations, and production support. I specialize in analyzing complex billing and enrollment issues, performing SQL-based data validation, gathering business requirements, and collaborating with cross-functional teams to deliver accurate and efficient system solutions. Experienced working with enterprise healthcare platforms including ORMB, HRP, FOS, and Health Trio, with a strong focus on root cause analysis, incident resolution, process improvement, and operational excellence. Passionate about leveraging technology and data-driven insights to solve business problems and improve system performance.
Experience
Business System Analyst
Sep 2025 — Present · Charlotte, NC, US
Analyze and resolve complex healthcare billing, enrollment, premium, and retroactive adjustment issues within ORMB production environments to support accurate financial operations.Perform detailed root cause analysis, data validation, and SQL-based data analysis across integrated systems including ORMB, HRP, FOS, and Health Trio to ensure data integrity and billing accuracy.Gather, document, and manage business and functional requirements by creating BRDs, user stories, process flows, and supporting defect management through ADO and ServiceNow.Collaborate with business stakeholders, developers, and cross-functional teams to support system enhancements, production support activities, issue resolution, and process improvements.Support end-to-end testing, validation, repricing activities, and production deployments while ensuring compliance, operational efficiency, and seamless integration between upstream and downstream systems.
Education
Malla Reddy (MR) Deemed to be University
Bachelor of Technology, cse
2015 — 2019
Northern Illinois University
Master's degree, Management Information Systems, General
Narayana Junior College - India
Intermediate , Maths, physics, chemistry
2013 — 2015
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