Pooja Kelur
Customer Success Associate
- Role
- Customer Success Associate at Centilytics Intelligent Cloud Management
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pooja Kelur
I specialize in driving seamless customer success by managing the entire client journey—from onboarding and offboarding to financial reconciliation and detailed monthly business review reporting. I partner closely with clients to collect critical documentation, explain company processes, and provide transparent updates on ticket progress. I collaborate cross-functionally with Engineering, Concierge, and Sales teams to tailor solutions that meet client needs. Experienced with Zoho CRM, I’m committed to enhancing client satisfaction, retention, and long-term value.
Experience
Customer Success Associate
Centilytics Intelligent Cloud Management
May 2025 — Present · Bengaluru, IN
Lead end-to-end customer onboarding, including documentation, agreements, and account setup.2. Manage smooth and professional client offboarding with structured handovers and final deliverables.3. Handle daily financial reconciliation, identify discrepancies, and prepare monthly reports.4. Share regular ticket status updates to keep clients informed and engaged.5. Prepare monthly Health Review Reports covering service usage, ticket volume, and spend.6. Collaborate with internal teams (Engineering, Sales, Concierge) to meet client needs.7. Use tools like Zoho to manage workflows and improve service delivery.
Education
Basaveshwar Engineering College (A), Bagalkote
Bachelor of Technology - BTech, Computer Science and Engineering
KLE's Prerana PU College, Hubballi
Pre University - Science
Sri Ranganath International School
High School
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