Pooja Kulkarni

About Pooja Kulkarni

I am driven by the belief that technology can transform business operations and drive efficiency. With expertise in Microsoft Dynamics 365 and Power Platform, I specialize in creating tailored, enterprise-grade solutions that streamline processes and deliver measurable results.As a Senior MS Dynamics 365 Developer/ Power Platform Consultant, I have extensive experience in leading full-lifecycle D365 implementations, managing data migrations, and integrating complex systems. I have worked across key modules, including Sales, Customer Service, Field Service, and Marketing, and am skilled in building solutions using Power Apps, Power Automate, and Power BI. My technical background in C#, JavaScript, Plugins, and Azure DevOps ensures that all solutions are scalable and optimized for long-term success.Throughout my career, I have delivered impactful results, including a 40% reduction in manual tasks through automation at Motion Industries and a 35% improvement in case resolution time at Crown Castle. As a certified SAFe 6 Practitioner, I excel in Agile environments, leading teams to deliver projects with high efficiency and user adoption.I am committed to leveraging technology to solve complex challenges and help organizations achieve their strategic objectives.

Experience

1. Senior Microsoft Dynamics Crm Developer

   Microsoft

   Jan 2025 — Present · Seattle, WA, US

   Led strategic implementation of a finance-focused Dynamics 365 Customer Service solution, automating case lifecycle based on AI-driven taxonomy extracted from structured and unstructured financial documents• Designed and governed an end-to-end document intelligence pipeline integrating Azure AI and Copilot services to summarize financial data and initiate case actions via CRM automation• Engineered custom plugins in C# to enforce compliance rules and trigger downstream workflows based on AI-classified taxonomy tags• Integrated external financial systems with Dataverse Web API and OAuth-secured endpoints, enabling secure bi-directional data sync for real-time case updates• Delivered rich user interfaces using PCF controls and Power Platform to optimize case review and document validation processes for agents• Streamlined deployment with CI/CD pipelines built on Azure DevOps and GitHub, reducing release cycle time and environment drift• Configured Dataverse Web API endpoints and secured integrations using OAuth 2.0, establishing real-time data exchange with finance systems and AI services• Collaborated with finance SMEs and cross-functional teams to define taxonomy structures, aligning solution design with business and regulatory requirements• Implemented resilient error-handling and retry logic mechanism in Web API connectors to maintain system reliability during asynchronous document ingestion• Integrated Azure Application Insights for plugin telemetry and performance monitoring, improving support responsiveness and operational transparency• Facilitated knowledge sharing and peer mentoring across the CRM development team, supporting code reviews and technical onboarding for new contributors

Education

• Jawaharlal Nehru Technological University

  Bachelor's degree, Information Technology

• Northwestern Polytechnic University

  Master's degree, Computer Science