Pooja Jaiswal
HR Service Delivery Analyst | Workday & Oracle HCM SME | Employee Lifecycle & Compensation | HR Operations & Shared Services | Process Improvement | Techno-Functional HRIS
- Role
- HR Service Delivery Analyst at Accenture
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Pooja Jaiswal
Hi, I’m Pooja, an HR professional with 9 years of experience, including 8 years in HR operations. I specialize in managing the entire employee lifecycle from onboarding to exit while ensuring processes run smoothly and efficiently. I’ve worked with global teams across APAC, EMEA, and North America, and I’m skilled in using HR systems like Workday and Oracle HCM to streamline workflows and maintain data accuracy. Currently, I’m working as an HR Service Delivery Analyst at Accenture, where I manage global HR processes like internal movements, compensation changes, promotions, and probation management. I also handle operational tasks such as audit reporting, queue management, and reconciliation. One of the most rewarding parts of my job has been training and onboarding team members, which has helped improve overall team productivity. Along the way, I’ve been recognized with awards like the Engagement Award, SLA Champion, and Core Value Champion Awards, which I’m really proud of! Before this, I was with Wipro HR Services, where I gained expertise in Workday HCM configuration and implementation. I worked on improving EIB efficiency, supported multiple system updates, and contributed to smoother HR operations. My efforts were recognized when I received the Excelling Employee of the Year Award and was promoted to Analyst in 2019. A few highlights from my career: 1. Reduced data errors by 15% through process improvements 2. Improved EIB upload efficiency, saving significant time 3. Played a key role in testing and supporting four major Workday updates 4. Delivered impactful training sessions that enhanced team performance 5. On the technical side, I’m experienced in Workday, Oracle HCM, ServiceNow, Salesforce, and reporting tools, along with advanced Excel skills I’m passionate about using technology to make HR processes more efficient and creating a positive experience for employees. I’m always open to learning, growing, and exploring new opportunities.
Experience
HR Service Delivery Analyst
Jan 2021 — Present · Maharashtra, IN
Education
Mulund College Of Commerce
Plan B.com
2014 — 2015
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