Pooja J

About Pooja J

Experienced Senior Developer and a Site Reliability Engineer with over 8 years of expertise in building, scaling, and supporting highly available system and service - Cognizant® Automation Center. I am passionate about identifying and resolving reliability and scalability challenges, always seeking to uncover inefficiencies in business processes and creatively automate solutions. A curious team player, I love to explore, learn, and make things better.I thrive on driving engineering excellence and am capable of quickly absorbing complex solutions. My strong communication skills enable me to effectively evangelize best practices across teams, ensuring alignment with business goals and engineering standards. Adept at collaborating with cross-functional teams, implementing DevOps principles, and driving continuous improvement.Specialization in the fields of• Full Stack development(Laravel PHP, ExtJS, PostgresSQL, VisJS). • Product/Platform Engineering• Infrastructure, Cloud, Automation tooling and solutioning. • Scripting and Automation (Python)• DevOps and SRE Principles (CI/CD, Source Code Management, Azure DevOps/GitLab)• Telemetry and Observability Tools (Prometheus,AlertManager Grafana)• Agile Methodologies, Scrum• Strategic Planning and Execution• Customer Engagements • People Management • Team building & Training• Team Leadership and Mentorship

Experience

1. Senior Developer Site Reliability Engineer

   Cognizant

   Jul 2022 — Present · Bengaluru, IN

   Lead a team of 15, fostering a culture of excellence, collaboration & continuous learning.• Manage source code & version control using Azure DevOps/GitLab, ensuring efficient & collaborative code management.• Oversee the deployment, automation, & management of Cognizant® Automation Center in dedicated, on-prem & multitenant customer production systems, ensuring reliability, security & scalability.• Implemented continuous integration & continuous deployment (CI/CD) pipelines using Azure Devops & Jenkins.• Implemented & managed Kubernetes containerization platforms using helm charts.• Enhanced DevOps team productivity by automating daily activities, including vulnerability scanning (Checkmarx, Blackduck, SonarQube, & Twistlock), report generation & emailing. Automated & streamlined the process of building & managing the images.• Ensured system reliability, scalability, & performance through automation & monitoring, optimizing application performance & reliability.• Implemented & maintained service-level objectives (SLOs) & service-level agreements (SLAs), ensuring stringent reliability targets were met.• Conducted post-incident reviews, implemented preventive measures, addressed critical production bugs to maintain SLA compliance & prepared root cause analysis (RCA) documents for P1 incidents.• Strategically resolved critical production bugs, ensuring compliance with SLA requirements.• Participated in Change Advisory Board (CAB) meetings for change requests, including upgrades to customers production environments & deployment of hotfixes, ensuring alignment with business requirements & minimal disruption to services.• Maintained Standard Operating Procedures (SOP) while automating tasks, troubleshooting production issues, resolving performance issues & recommending resource optimizations.• Managed system performance monitoring using Prometheus & Grafana, detecting downtimes, underlying causes, & customer health metrics, thereby resolving potential issues

Education

• Indian National High School Bangalore

  Karnataka Secondary Education Examination Board (KSEEB)

• Visvesvaraya Technological University

  Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering

• K.L.E. Society's S. Nijalingappa College (KLE SNC), Bengaluru

  Karnataka State Secondary Education Examination Board (KSSEEB), PCMB