Pooja Iyer
Voice and Accent Specialist | Expert in Communication & Operations | Building Relationships to Drive Business Success
- Role
- Instructor Analyst at Accenture
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Pooja Iyer
An enthusiastic & ambitious Voice and Accent specialist with wide-spread transferable skills in Management & Operations. Timely and professional with extra ordinary communications skills and ability to build and cultivate relationships to drive business retention. Exceptional ability to connect with people and understand their wants, needs to deliver legendary services on every interaction.
Experience
Instructor Analyst
Aug 2023 — Present · Mumbai, IN
Trained new hires through pre-process sessions and conducted voice/chat interviews to assess communication skills.Provided personalized coaching, feedback, and facilitated weekly calibration sessions to improve team performance.Developed training materials, assessed effectiveness via feedback/metrics, and collaborated with management to optimize programs.Supported client servicing by enhancing team communication and fostering a positive, engaging learning environment.
Education
Mumbai University
Master, Business Management
The S.I.A Jr. College
Higher Secondary Education
The S.K.Patil English Medium School
Secondary School Examination
Mumbai University
Bachelor, Mass Media
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