Pooja Hotker
Business Analyst @Citizens Commercial Banking
Signup · Get unlimited contacts
WORK HISTORY
Business Analyst @Citizens Commercial Banking
Charlotte, NC, US
Gathered and documented business requirements across consumer lending platforms, creating 120+ user stories and maintaining a well-prioritized backlog in Azure DevOps to support project delivery.• Mapped and redesigned complex loan workflows using BPMN diagrams, improving process efficiency by 35% and reducing operational costs by $500K annually.• Collaborated with stakeholders from 10+ business units to translate business needs into clear functional specifications, accelerating project delivery timelines by 20%• Partnered with technical teams to integrate APIs into legacy systems, reducing manual underwriting tasks by 80% and enhancing system usability.• Led User Acceptance Testing (UAT) for 5+ lending products, identifying and resolving issues to achieve 98% defect resolution before launch.• Conducted SQL-based data analysis for real-time loan reporting, improving data accuracy by 25% and reducing reporting runtime by 40%
ABOUT POOJA HOTKER
Technical Business Analyst and Data Analytics Professional with 6+ years of experience…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.