Pooja Dwivedi
Customer Success Manager | Client Retention & Growth | Saas & Retail Tech | New Business Development | Fynd Commerce India
- Role
- Manager, Customer Success at Fynd
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Pooja Dwivedi
Experienced Customer Success Manager with a strong foundation in client relationship management, strategic problem-solving, and cross-functional collaboration. I have worked extensively with technology-driven platforms, helping brands grow through tailored onboarding, proactive support, and a customer-first approach.Known for fostering long-term partnerships, I excel at understanding client needs, ensuring seamless adoption of products, and delivering consistent service excellence. My experience spans across SaaS, fintech, and retail tech sectors, where I\'ve contributed to brand retention, team leadership, and operational efficiency.I am passionate about creating positive customer experiences and aligning business goals with client success. Currently seeking opportunities to contribute to growth-focused organizations where I can drive impact through empathy, strategy, and execution.
Experience
Manager, Customer Success
Aug 2021 — Present · Mumbai, IN
Education
DURGADEVI SARAF INSTITUTE OF MANAGEMENT STUDIES, MUMBAI
Master of management studies(MMS), Marketing
2018 — 2020
Thakur College of Science & Commerce
Bachelor of management studies
2014 — 2017
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