Pooja Doifode
Network Engineer | CCNA | Cyber security| ITIL
- Role
- Case Management Engineer at Karsunindia Solutions Pvt Ltd
- Location
- Aurangabad, IN
- LinkedIn followers
- 500 followers
Experience
Case Management Engineer
Jan 2025 — Present · Bengaluru, IN
I am a Case Management Engineer with experience in designing, configuring, and supporting case management solutions to streamline business processes and improve service delivery. At Karsun India Solutions Pvt. Ltd, I work on building scalable, user-focused solutions that enhance operational efficiency and customer experience. Technical Skills & ExpertiseCase Management Tools: Dynamics 365Ticketing & ITSM: ServiceNow, JIRAIncident, Problem & Change ManagementTroubleshooting, Root Cause Analysis, SLA Management What I Do• Implement and support case management solutions tailored to business needs• Optimize workflows to reduce resolution time and improve customer satisfaction• Collaborate with cross-functional teams for smooth service delivery• Ensure compliance, security, and reliability in case handling processes I am passionate about technology-driven problem solving, continuous learning, and delivering solutions that create measurable impact.
Education
Deogiri Institute of Engineering and Management Studies, Aurangabad
Bachelor of Technology - BTech
2019 — 2023
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