Pooja Choudhary

About Pooja Choudhary

Affiliated with developing, training, and directing production and management teams, as well as creating the ground for ongoing skill development and performance evaluation for improved operational efficiency. Product Support, Business Systems Analysis, Client Relationship Management, Customer Care Operations, Executive Assistance, and Team Management specialist with 14 years of expertise striving to meet & exceed organizational objectives and align them with industry-best product standards.Product specialist competent in gathering requirements, defining scope, and producing design specifications with business owners, users, and stakeholders via engaging with client decision-makers. Serving as a product advocate to improve customer interactions. I lead time-bound assistance on production queries and trading difficulties consistently, ensuring that client requirements are fulfilled and that best practices are followed. Additionally, I supervise large teams dedicated to global customer service operations. Ensuring that applications and products are adopted smoothly by leading change, addressing production challenges, and proactively capitalizing on possibilities for process enhancement, cost savings and improved efficiency. By directing teams, I contribute to large and complex global deliveries while facilitating the strategic growth of applications. Steering innovation by promoting technology adoption and gradual capacity growth with dedication.I identify and categorize risks, problems, and opportunities while advocating for Customer Care Professionals and end-user demands as part of Product Ownership responsibilities. Working with design and technology teams to build, test, and deliver stated capabilities and iterate new solutions, prioritizing and managing a feature and improvement backlog that accelerates business results.If you feel, I could be a strong addition to your team, please feel free to connect with me at: p••••••••@gmail.com

Experience

1. Product Manager

   American Express

   Nov 2023 — Present

   Project/Product Ownership Collaborating with Value Generation Strategy, Servicing Capabilities, Operations, Customer Engagement Network, Customer Service Network, Marketing, Technologies, Business Rules and other critical partners/stakeholders to articulate feature scope and product backlog prioritization. Experience of working in a Scrum team of 5-10 members and a scaled agile organization. Working with project management partners to drive product vision, scope, milestones and deliverables. Translating product roadmaps into well-defined product requirements, user stories and acceptance test criteria while enabling crossfunctional collaboration with relevant teams within the product scope. Identifying and raising risks, challenges and opportunities while advocating for Customer Care Professionals and end user needs. Prioritizing and maintaining feature and enhancement backlog that drive business outcomes, working with design and technologyteams to develop, test and deliver defined capabilities and iterate new solutions. Performing UATs. Conduct market research to identify customer needs and trends. Monitor and analyse product performance and make data-driven decisions. Provide production support after launches. Excellent communication skills and ability communicate with leadership team at different level Experience to work with various team available in different time zone for example: ANZ, UK, US, Denmark, Germany, Austria etc.

Education

• Indian Institute of Management, Lucknow

  Data Driven Product Managment

• • Graduation (B.A.) from Uday Pratap College– 2008

  Bachelor's degree, Art/Art Studies, General

  2005 — 2008