Pooja Chaurasia
Service Desk Engineer
- Role
- Service Desk Engineer at Velocis Systems Private Limited
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Pooja Chaurasia
I am a dedicated and customer-focused Service Desk Engineer with a passion for providing…
Experience
Service Desk Engineer
Velocis Systems Private Limited
Jan 2024 — Present · New Delhi, IN
1-Various Operating System Installation.Software Installation.2-Proficient with Microsoft Word, Excel,Power Point, Outlook.Knowledge ofcommunication tools like, Google meet,MicrosoftTeams, Zoom, Skype.3-Ability to use and understand thephysical components of a computer.Typing, Emailing, Editing Documents,Creating Presentations.4-Repair and troubleshoot PC-related hardware, software, and network issues Buildsoftware images for laptops and desktops.5-Handle calls from colleagues and customers.6-Document the implementation of Helpdesk requests/issues through the company\'sticketing system.7-Keep track of IT assets, including computer, mobile devices and software licenses.Perform updates as needed.8-Provide excellent customer service by being empathetic, patient and responsive tousers need and concerns.9-Answer technical support phone calls, open support tickets and address user requests.10-Ability to diagnose basic IT and computer systems issues.
Education
SMT. INDIRA GANDHI MAHAVIDYALAYA, DUMARI, MARYADPUR, MAU
Bachelor of Arts - BA
2019 — 2022
SIC Inter college
High School
2013 — 2014
SIC Inter college
Intermediate
2015 — 2016
Maharana Pratap Polytechnic, Gorakhnath Gorakhpur
Diploma
2016 — 2019
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