Pooja Bansal
Operations Specialist | Business Support & Client Success | Driving Process Improvement, Onboarding Excellence & Cross-Functional Efficiency
- Role
- Operations Specialist at Gigmos Solution at Gigmo Solutions
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Pooja Bansal
Business Support & Operations Specialist with 5+ years of experience across IT and…
Experience
Operations Specialist at Gigmos Solution
Mar 2022 — Present · Gurugram, IN
Responsibilities:1. Lead a team of 5 support executives, ensuring timely resolution of 400–500 monthly queries related to payouts, leave, system access, and end-to-end gig worker support.2. Manage employee lifecycle operations from onboarding to offboarding, maintaining compliance and accurate documentation.3. Collaborate with cross-functional teams to streamline workflows, improve internal processes, and enhance the overall support experience.4. Develop SOPs, train new team members, and oversee background verification and compliance reporting.5. Actively contribute to continuous improvement initiatives focused on optimizing internal support processes.6. Monitored gig worker performance and adherence to company policies, recommending corrective actions where necessary.7.Managed and resolved escalated cases by coordinating with internal teams and ensuring timely closure with clear communication.
Education
Prestige Institute of Management, Gwalior
Master of Business Administration - MBA
2018 — 2020
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