Pooja Anthony

About Pooja Anthony

With over two decades of experience across the UK, US, APAC, and EU, I operate at the intersection of AI, platform strategy, and global operations. As part of the Global Leadership Team at Centific, I lead Global Workforce Strategy and Vendor Governance for OneForma, enabling AI and GenAI programs at scale.I design and operationalize platform-based talent ecosystems spanning crowd, domain experts, and vendor networks powering data creation, model training (RLHF, multimodal, red teaming), and AI deployment. I work closely with Product and Engineering to shape platform capabilities, optimize user journeys, and drive scalable, compliant workforce infrastructure.Previously at Cognizant, I led cross-border M&A and large-scale transformation programs. My focus has always been building ecosystems that scale driving efficiency, margin expansion, and sustainable growth in complex global environments.

Experience

1. Head of Global Ai Workforce Strategy & Vendor Governance

   Centific

   Aug 2025 — Present · IN

   Pooja is a senior global leader with over two decades of experience in the IT and ITES industry, leading and scaling complex operations across the UK, US, APAC, and EU markets within Insurance, Banking, Capital Markets, and Telecom domains. She brings deep expertise in building, scaling, and transforming business operations, with leadership experience spanning Service Delivery, Account Management, Business Transformation, M&A integrations, and large-scale bids and solutioning.As a key member of the Global Leadership Team at Centific, Pooja currently leads Global AI Workforce Strategy and Vendor Governance, with end-to-end responsibility for platform-based talent, vendor ecosystems, domain experts, and selective full-time hiring supporting OneForma and AI delivery programs globally. She is also a key stakeholder for OneForma and works closely with Product and Engineering to shape the platform roadmap, enhance user journeys, and enable scalable, compliant workforce deployment. Her role sits at the intersection of workforce strategy, platform enablement, product collaboration, and financial stewardship, directly influencing delivery readiness, margins, and platform adoption.During her tenure at Centific, she has also led global functions including site operations across India, Global Shared Services, Business Operations, Human Resources, Learning and Development, Talent Management, and Process Excellence, driving scalability, operational rigor, and cost efficiency.Previously at Cognizant, Pooja led complex cross-border integrations and transformation programs, redefining client engagements through due diligence, solution design, people integration, location strategy, transitions, and large-scale operational transformation across global markets.

Education

• University of Mumbai

  B.Com, Commerce

  1997 — 2000

Skills

• Sla
• Bpo
• Relationship Management
• Outsourcing
• Cost Management
• Service Delivery
• Performance Management
• Process Improvement
• Management
• Team Building
• Operations Management
• Business Process Improvement
• Project Planning
• Transition Management
• Team Management
• Call Centers
• Vendor Management
• Call Center