Pooja Ambade

Highway Operation Administrator and Dispatcher @Sztg, Inc

Brampton, ON, CA

Provided efficient administrative support to the Manager of Highway Operations. Developed and maintained a computerized filing system and reviewed operational metrics to influence daily planning and performance, ensuring customer satisfaction. Managed various inquiries and communications, both external and internal, via emails and phone calls. Acted as a liaison between impacted departments for effective communication and relayed operational needs to senior management. Conducted carrier profiling and maintained accurate records, following workflow procedures to prevent loss. Reported scheduled delays and implemented contingency plans to ensure on- time load delivery in case of breakdowns or accidents. Communicated with external partners regarding payment collection, document requests, and confirmation of details. Ensured accurate manual data entry, calculations, and presentation of data. Performed other administrative duties as assigned.