Pooja Agarwal

About Pooja Agarwal

I’m a project and program management professional with 4+ years of experience spanning telecom, e-commerce, analytics, and operational strategy. At Jio, I lead end-to-end project delivery across India, collaborating with cross-functional teams, managing vendor SLAs, and executing time-critical rollout strategies using Agile methodologies. Previously at Amazon, I worked as a Transaction Risk Investigator — leading process investigations, reducing operational leakages, and optimizing workflows with a data-first approach. I’ve also played a core role in business analysis — driving improvements in reporting pipelines, stakeholder dashboards, and insights-led decision-making.I’m driven by a passion to solve complex business problems through collaboration, process optimization, and data storytelling. Certifications: PMP (in progress), Agile Implementation, Data Analytics🧰 Tools: JIRA, Confluence, Excel, SQL, Tableau, Power BI

Experience

1. Project Manager

   Jio

   Feb 2023 — Present · IN

   Spearheading rollout of pan-India telecom infrastructure projects with cross-functional coordination across tech, vendors, and on-ground teams. • Reduced project delays by 25% by implementing Agile sprint planning and real-time reporting dashboards. • Owned project tracking, issue resolution, and escalation workflows across 15+ tower zones. • Managed reporting and KPIs for executive updates and weekly status checks. • Implemented early-warning systems using Excel-based project tracking and vendor accountability metrics.

Education

• Islamic University of Science & Technology, Pulwama

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

  2015 — 2019