Pooja A.
Director, Professional Services @MCIM
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WORK HISTORY
Director, Professional Services @MCIM
Richmond, VA, US
EDUCATION
Christ University, Bangalore
Master of Business Administration - MBA, Business Analytics
Virginia Commonwealth University
Master of Science - MS, Decision Analytics
ABOUT POOJA A.
With extensive experience in solutions engineering and Salesforce ecosystem management, I have driven projects that enhance operational efficiency, streamline workflows, and deliver client-focused results. My career has been built on aligning technical solutions with business goals, mentoring high-performing teams, and implementing cutting-edge technologies to maximize productivity and satisfaction. From reducing manual workloads through automation to leading seamless third-party integrations, I excel at solving complex challenges and exceeding expectations.With a Master’s in Decision Analytics and an MBA in Business Analytics, I bring a robust analytical foundation to strategic planning and decision-making. My expertise includes Salesforce Lightning, Apex, MuleSoft, Tableau CRM, Power BI, Gearset, JIRA, and other advanced tools, enabling me to design innovative and scalable solutions. Certifications such as Salesforce Administrator and App Builder further showcase my commitment to professional growth and technical mastery.Beyond my professional achievements, I am passionate about fostering a culture of continuous learning and collaboration. As a mentor and strategic leader, I empower teams to adopt best practices and drive measurable results. Dedicated to building strong relationships and delivering impactful solutions, I thrive in dynamic, fast-paced environments.Contact: p••••••••@gmail.com Top 5 Skills: Salesforce Ecosystem Management | Strategic Program Leadership | Process Automation | Team Mentorship | Advanced Data Analytics Tools
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