Pooja
IT Analyst | Full Stack Developer Trainee || Active Directory || Azure || Cybersecurity Enthusiast || PAM
- Role
- IT Analyst at HCLTech
- Location
- Prayagraj, UP, IN
- LinkedIn followers
- 500 followers
Experience
IT Analyst
Feb 2023 — Present · Noida, IN
Job role in IT Service desk resolving the technical issues.Identifying, logging, and resolving IT incidents to restore normal service as quickly as possible.Access Management: Managing user access to systems and applications.( Oracle, Aras, Insights.)Managing and fulfilling requests for services, such as software installations or password resets.Escalation: Identifying and escalating unresolved issues to the appropriate support teams.
Education
LDC Institute of Technical Studies, Allahabad
Master of Computer Applications - MCA
Integral University, Lucknow, Uttar Pradesh
BCA, Computer Science
Dr. A.P.J. Abdul Kalam Technical University
Master of Computer Applications - MCA
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