Michael Pontinen
Senior Business Operations Analyst, Member Contact Operations @Vancity
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WORK HISTORY
Senior Business Operations Analyst, Member Contact Operations @Vancity
Vancouver, BC, CA
Supporting front and back office management in the contact centre domain with business analysis expertise.2024 Genesys Platform Migration (PureEngage to Cloud CX)Business Lead-Business requirements-User acceptance testing-Change management-Business continuity
EDUCATION
Thompson Rivers University
Microcomputing in Business II Certificate, Computing
The University of British Columbia
Certificate in Business Analysis, Business Analysis
Auburn University
Business Process Management
Information Mapping
Information Mapping Professional (IMP) Certification
Disaster Recovery Institute International (DRII)
Associate Business Continuity Professional (ABCP)
Thompson Rivers University
Applied Computing Certificate, Computing
Best Buy Canada
Management training program, Business Administration and Management, General
Thompson Rivers University
Microcomputing in Business I Certificate, Computing
Saint Mary's University
Masters of Management, Co-operatives and Credit Unions
Thompson Rivers University
Bachelor of Arts, History/Philosophy
Landmark Education
Transformational Leadership
National Credit Union Foundation
Credit Union Development Educator (CUDE), Credit Unions
SKILLS
ABOUT MICHAEL PONTINEN
Senior Analyst, Co-operative Banking
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