James Pond
Salesforce Marketing Cloud Engineer @Tata Consultancy Services
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WORK HISTORY
Salesforce Marketing Cloud Engineer @Tata Consultancy Services
Deliver deliverability-aware engineering support for enterprise lifecycle and marketing email programs within Salesforce Marketing Cloud.Support inbox performance through pre-send testing, validation, and troubleshooting of campaigns and journeys.Build and maintain scalable email design system components to ensure consistent rendering, accessibility, and inbox-safe execution.Develop dynamic lifecycle communications (nurture, abandoned browse, transactional-adjacent flows) using AMPscript, JSON, and CMS-driven data.Create custom workflows and reports to track campaign performance and engagement trends.Partner with stakeholders to promote best practices across journeys and high-volume sends.
EDUCATION
University of Hertfordshire
BA Hons, 2D Design
SKILLS
ABOUT JAMES POND
Email Deliverability and Marketing Automation consultant with 15+ years’ experience supporting enterprise and high-volume email programs.I focus on inbox placement, sender reputation, and scalable best practices across Salesforce Marketing Cloud and Adobe Campaign — helping teams deliver reliable, compliant, and high-performing email at scale.I’m particularly interested in migration, rebranding, and platform evolution projects, where long-term inbox health and governance are critical.Always open to a conversation about deliverability, performance, or complex email challenges.
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