Ponch Thompson

Director - IT Service Delivery @Ken Garff Automotive Group

Salt Lake City, UT, US

Develop and implement IT service delivery strategies, policies, and procedures to ensure efficient and effective support for end-users and business operations. • Develop and enforce IT policies, procedures, and standards to maintain a reliable and compliant technology environment. • Oversee the IT service desk operations, ensuring timely resolution of technical issues, incidents, and service requests. Monitor and report on service desk performance. • Develop and execute the IT service delivery strategy. • Establish a vision for the IT service department and provide leadership in technology trends and best practices. • Recruit, mentor, and manage a high-performing IT team, fostering a culture of collaboration, innovation, and accountability. • Collaborate with external vendors and service providers to ensure service level agreements are met and align with the organization\'s needs. • Establish and maintain IT governance practices, ensuring compliance with industry regulations and company policies. • Collaborate with cross-functional teams to prioritize and execute technology initiatives. • Identify opportunities for process improvement and automation to enhance the efficiency of IT service delivery. • Ensure IT security policies and procedures are in place and followed rigorously to protect company data and infrastructure.

Bountiful High School

High School, General Studies

Brigham Young University

Bachelor's Degree, International Business / Finance

Arizona State University

Master's Degree, Finance, General